Terms of Sale, Payment and Delivery

General

The general sales, payment and delivery ("GCI") is delivered to the purchaser together with our price lists and product catalogs. By its order, the customer's use of AVB. Other conditions of the customer, on order forms, which deviate from these GTC's are not legally binding for us if we have expressly agreed.

Order / orders

You can help actively to speed up the processing of your requests and orders by specifying in each case, our item number. Incoming orders will be confirmed only upon demand.

Prices

The catalog prices are recommended prices in Swiss francs and are always subject to change due to our gross stock from the warehouse in Mönchaltorf. We reserve the right to adjust the prices without prior notice in the daily conditions. VAT is not included in the prices charged and is in the respective legal amount billed separately. Special offers for bulk orders upon request. With the issue of a new product catalog, a new price or discount list, all previous prices and special offers are not valid anymore.

Resale discounts

The re-sale discounts are based on the current separate resale discount lists, attached to the price lists.

Processing fee / minimum order value

Up to an amount of CHF 100.- net per order a fee of CHF 12.- will be calculated. Residue on deliveries, no fee will be charged. The minimum order amount is CHF 50.- net. For the dispatch of paper invoices, we reserve the right to charge an expense allowance.

Repairs, spare parts

Repairs and the supply of components and spare parts is carried out without processing fee. Products to be repaired under warranty, are to be delivered carriage paid. For repairs that after inspection are not being executed due to cost reasons, and for demanded cost estimates, a cost share of CHF 20.- will be calculated.

Warranty

Faulty tools are being replaced free of charge within the statutory or agreed warranty periods, if it is a material fault or a fault of the manufacturer. Further claims of the Purchaser for cancellation, reduction or compensation are excluded. For natural wear and tear and by incorrect treatment damaged products will not be replaced. For cutting tools, complaints can only be studied and considered if together with the tool a sample of the material is sent, on which the cutting edges have become damaged. The costs of delivering the defective product, including material samples shall be borne by the customer. If the alleged deficiencies are considered by us as justified, we will send replacement goods at our expenses. We reserve the right to accompany the shipment of a replacement with a next order or issue a credit. There is no obligation for the return of faulty products in the old state because they get damaged during our tests.

Delivery times, delivery delay

The agreed delivery times are tried to be met if somehow possible. However, they are non-binding. Partial and subsequently deliveries are possible. If we fail to comply within the specified delivery times, the customer may not claim us in any case. Orders and subsequently deliveries can only be canceled for failure of completion within the delivery time if the customer has indicated in writing to a delivery delay and a reasonable in writing scheduled extension of the delivery period has elapsed.

Delivery

Basically we supply from our warehouse. Supplies in the net value per order of at least CHF 500.- are supplied carriage paid. For delivery carriage paid the the means of transportation has to be discharged immediately. Waiting times will always be charged to the customer. The freight and handling charges for shipments in the net value of less than CHF 500.- are to be borne by the customer. For direct deliveries to your customers a processing fee of CHF 25.- is being charged. Costs and fees for express delivery and mail delivery will in every case be fully charged to the customer. Delivery fees are charged to the customer. Shipment is always at the risk of the buyer, even with carriage paid deliveries. The risk of accidental loss or deterioration of the goods is transferred or from our stock in Mönchaltorf or from the stock of the respective representative to the customer. Shipping damage and missing packages are to be certified and claimed immediately upon receipt by the purchaser to the carrier as we do not replace them.

Subsequent delivery

Non-stock or short term available products will be supplied upon receipt carriage paid. We reserve the subsequent delivery together with a following order, subsequent deliveries will be deliverd to the current prices on the delivery date. For non-stock products there is no duty for subsequent delivery.

Retention of title

We reserve the ownership of the goods delivered until full payment of the purchase price. The buyer is obliged to take the necessary measures to protect our property.

Complaints

Deliveries are to be reviewed by the customer immediately upon receipt and complaints regarding quantity, price or quality are to be reported in writing within 8 days after receiving the goods. Recognized deficiencies are regulated, at our discretion either by repair, replacement, exchange or refund. Further claims by the purchaser as compensation for non-performance or consequential damages are excluded.

Returned Goods

Ordered and correctly supplied goods will only be accepted as returned goods if we approve a redemption in writing in advance. The return must be made stating the invoice number and date. The expenses resulting from the approved return shipping charges are paid by the returner. He also carries the risk of returning. For the return we have 10% of the product value (at least CHF 25.-) calculated as cost recovery. The re-salable withdrawals in original packaging will not be credited, but offset against outstanding receivables or future deliveries. Articles from special-/factoryorders can not be returned.

Payment

For payment within 10 days from invoice date, we grant a 3% discount. Payment within 30 days net without discount. The acceptance of checks and bills shall be subject to agreement and payment. Discount and collection costs are borne by the purchaser. The withholding of the payment and billing / offsetting of any counter-claims is excluded. For late payment, charges and interest will be charged at the currently applicable discount rate. Unauthorized deductions will be debited.

Measures and Pictures

In brochures, catalogs, circulars, advertisements, price lists or in the offer documents belonging to specifications, drawings, illustrations, technical data, weight, dimensions and content descriptors are not binding unless they are expressly designated by us as binding. Subject to change without pervious notice. The information contained in our catalog text, pictures and drawings are subject to copyright protection. Reproduction (also partly) is only permitted with our written permission.

Place of performance and jurisdiction

Place of performance and jurisdiction is in any case, Uster, Switzerland. However, we are entitled to sue the purchaser at the competent court for his commercial Establishment.